Recent Update to Our Billing Process

Notice emailed 11/4

Beginning November 10, 2025 an update to our billing process will take effect.

Currently, billing is processed on the Sunday after each delivery. Beginning November 10, 2025, your payment method on file will now be charged approximately 24 hours after your Customization Window closes.

This change ensures that billing is processed at the same time your box is on its way to you. It also brings our process in line with the standard practice for online orders—payment at the time of fulfillment.

If you ever have an issue with your order, not to worry—our customer care team will make it right. Any adjustments will be applied as a credit to your account and automatically applied to your next order.

We believe this update will make our billing process more clear and consistent, while still giving you the same delivery satisfaction and service you've come to expect from us.

Thank you for your understanding and for being a valued part of our farm-to-family community. If you have any questions or need further assistance, please contact us at 866.206.8080 between 8:00a.m. and 5:00 p.m., Monday through Friday.